FAQ's

Are your products made in the UK?

Yes they are, they are hand poured in the heart of the Brecon Beacons.

Are your products sustainable?

Yes. Our main aim is to make our product in a sustainable way.  We use sustainably sourced soy (from Europe and Asia), high quality fragrance (UK source) and biodegradable packaging (UK source). We use recycled or recyclable packing wherever possible.

Are your products paraben free?

Yes

Are your products cruelty free?

Yes

Are your products CLP compliant?

Yes they are, for further details please email.

How much do you charge for delivery?

We charge £3 for standard delivery with Royal mail and offer FREE delivery for orders over £40.

How long will my order take to arrive?

We aim to fill and dispatch your order within 5 working days.   Although we will work hard to make it quicker than this.

Can I return my product

Yes, if for some reason you are not happy with your purchase please email us in the first instance and we will endeavor to resolve the issue. We are sorry but we cannot refund opened products, we are a small business and fragrance is personal to the individual.

If your item is damaged please email with your order number and a picture of the item.  Melts sometimes break in transit and as we have no control over delivery and they are still completely usable we are sorry but we cannot refund for this issue.

Email:  ninameredith@anniaroma.com

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